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Frequently Asked Questions
How many items can I recycle?
You can recycle a minimum of 10 clothing items
What else can I recycle?
We receive clothing items, jewelry and shoes
When do I receive my reward?
When we receive your clothing donations we send you your reward by email
How can I schedule a pick?
You can simply schedule a pick up by going on to the our website and clicking the schedule a pick up button
Is delivery contactless?
Pick up and delivery are contactless
What happens to the donated clothes?
All items are received are washed, sorted and resold on the website. Items that can’t be sold are upcycled and are sold on the website shop
Some items that can’t be sold are donated to charity organizations?
We have worked with Jessie’s centre in Toronto the provide help to young teens mothers and their families.
How do I get shipping Label?
Shipping Label is generated and sent to your email address
How long is my shipping label valid?
The shipping Label is valid for
Do I have to print shipping Label?
Yes you have to print the shipping label and put it on the box you are sending to us
Do my discount have an expiry date?
Yes you have 30 days to redeem your discount coupons
How do I redeem my discount code?
Please provide your discount coupon code at checkout
Do you provide boxes or bags for my clothes?
No you can use your old boxes or bags for shipping
What is the maximum weight?
The Maximum weight is 18kg. Maximum package size limits: 61cm x 44cm x 37cm
When will I receive my reward
Once your items are received your reward points will be assigned to you, which you can then use to purchase your reward voucher
What kind of reward can I get
All rewards partner available are listed on the website and you can choose what reward you want when scheduling your pick up
How long is my reward coupon valid for
All rewards code are valid for 3months
How can I partner with RCR
You can simply fill out partnership form